Shipping Policy

Delivery Information

At XV Nutrition, we understand that getting your supplements quickly is important. That's why we aim to provide fast, reliable delivery across the UK, so you can keep working towards your goals without unnecessary delays.

All orders are carefully packed and dispatched as quickly as possible from our warehouse.

Processing Times

Orders are typically processed within 1 working day of being placed.

Orders placed on weekends or bank holidays will be processed on the next working day.

Once your order has been dispatched, you will receive a confirmation email containing your delivery information where available.

UK Delivery Options

We offer delivery options designed to suit your needs:

Standard Delivery

Estimated delivery time: 2–4 working days

Available on all UK orders.

Next Day Delivery

Estimated delivery time: Next working day

Orders must be placed before our daily cut-off time to qualify for next-day delivery. Orders placed after the cut-off time, on weekends, or bank holidays may be processed the following working day.

Free Delivery

Enjoy free UK delivery on orders over £80.

The free delivery option will automatically be applied at checkout when your basket reaches the qualifying amount.

Delivery Charges

Delivery costs will be calculated at checkout based on your order size, delivery location, and selected delivery method.

Any applicable delivery charges will be clearly displayed before completing your purchase.

Tracking Your Order

Once your order has been dispatched, you will receive tracking information where available.

Please allow some time for tracking information to update after your order has left our facility.

Delayed or Missing Orders

While we work hard to ensure your order arrives on time, delivery delays can occasionally occur due to circumstances outside of our control, including:

• Courier delays
• Weather conditions
• High-demand periods
• Incorrect delivery information

If your order has not arrived within the expected timeframe, please contact us and we will investigate with the courier.

Incorrect Delivery Information

Customers are responsible for ensuring all delivery details provided at checkout are correct.

XV Nutrition cannot be held responsible for orders delayed or delivered incorrectly due to incorrect address information supplied by the customer.

If an order is returned to us because of incorrect delivery information, additional delivery charges may apply to resend the order.

International Delivery

At this time, XV Nutrition primarily serves customers within the UK.

Any future international delivery options will be announced on our website.

Damaged Deliveries

If your order arrives damaged, please contact us within 7 days of delivery with:

• Your order number
• A description of the issue
• Photos of the damaged packaging or products

We will investigate the issue and work to provide a suitable solution.

Contact Us

If you have any questions regarding delivery, please contact the XV Nutrition team.

Email: xvnutrition@outlook.com

Thank you for choosing XV Nutrition.