Returns & Refund Policy

Returns

At XV Nutrition, we want you to be completely satisfied with your purchase. If you change your mind or have received an item you are unhappy with, we are happy to help with returns in line with our policy below.

You have 14 days from receiving your order to request a return. To be eligible for a return, items must be:

• Unused and unopened
• In their original packaging
• In a resalable condition
• Accompanied by proof of purchase

Due to health and hygiene regulations, we cannot accept returns on supplements, food products, or consumable items that have been opened, used, or have had the seal broken unless the product is faulty or damaged.

Faulty or Damaged Items

If your order arrives damaged, faulty, or you receive the wrong product, please contact us within 7 days of receiving your order. Please include your order number and photographs of the issue so we can resolve this as quickly as possible.

We will review the issue and, where appropriate, provide a replacement or refund.

How To Start A Return

To request a return, please contact our customer support team with:

• Your order number
• The reason for your return
• Photos (if applicable)

Once your return request has been approved, we will provide the necessary instructions.

Please do not send items back without contacting us first, as this may delay the processing of your return.

Return Shipping

Customers are responsible for return shipping costs unless the item received was faulty, damaged, or incorrect.

We recommend using a tracked delivery service when returning items, as XV Nutrition cannot be responsible for items lost during return transit.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed back to your original payment method. Please allow 3–5 working days for the refund to appear in your account, depending on your payment provider.

Original shipping costs are non-refundable unless the item was faulty, damaged, or incorrectly supplied.

Exchanges

At this time, we do not offer direct exchanges. If you require a different product, please return your original item (if eligible) and place a new order.

Sale Items

Sale items and promotional products are eligible for return unless stated otherwise, provided they meet the requirements outlined in this policy.

Contact Us

If you have any questions regarding returns or refunds, please contact the XV Nutrition team and we will be happy to assist.

Thank you for choosing XV Nutrition.